The structure of the Code of Ethics starts from our values ​​and from there the principles of action and the desired behaviors are unfolded. Our values ​​are our identity, the compass that guides our actions. The principles of action are the general rules that must guide our conduct for the achievement of values.

	Excellence       We work with expert knowledge, actively listening and developing talents to generate the best experiences for our clientele and citizens.
	Integrity       We are accountable through consistency, responsibility and transparency.
	Commitment       We are passionately involved with citizens, customers, colleagues and the environment.
	Proactivity       We anticipate and innovate to improve every day in everything we do.
	Cooperation       We base our relationships on trust, collaboration and respect.